Soleil Guerrero
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Can I combine my points with discounts?
Loyalty points cannot be combined with discounts. Each offer must be used separately. Thank you for your understanding.
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How much does shipping cost?
All US orders over $200+ include FREE standard shipping. US Orders under $200- $6.16 FedEx 2-day shipping-$16 (Note: Delivery on business days only) International Orders Below are the price...
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How do I change or cancel my exchange or return?
If you’d like to alter your return or exchange, please email us at support@bebonia.com.
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Do I have to pay for the shipping of my return or exchange?
If you are returning your order, you are responsible for return shipping costs. These costs will be deducted from your refund. If you are exchanging your order, we will provide a complimentary ret...
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Can I exchange or return my ponytail?
Yes, ponytail items are eligible for return or exchange. Check out our Return Policy page for additional information.
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Why haven't I received a tracking email?
We're very sorry to hear that you didn't receive a confirmation email with your tracking information. If you haven't already, please be sure to double check that our email didn't end up in your jun...
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Where do I find my tracking information?
Your tracking information will be in your shipping confirmation email that is sent 1-2 business days after your order has been placed. You can also click here to log into your account to see the st...
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What does it mean when the package is being processed at customs?
All international packages will be processed at customs once it reaches the destination country. Customs mainly deals with importation and exportation, and will collect duties and taxes. Customs ca...